FAQs
What is the turn around time for custom items?
We aim to provide a turnaround time of4 weeks, ensuring each detail is meticulously crafted to meet your specifications. For more accurate timing, feel free to reach out to our team with your specific requirements, and we'll be happy to provide you with a tailored estimate. Your satisfaction is our priority, and we strive to deliver high-quality customized products in a timely manner.
Do you offer local pickup?
Yes.
Return and Exchange Policy
At Shilo & Co., we want you to be completely satisfied with your purchase. Please take a moment to review our return and exchange policy:
Returns:
We accept returns within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original condition, and with all tags intact.
Returns are not applicable for customized products, as they are made specifically to your requirements.
Exchanges:
Exchanges are available for non-customized products within 30 days of the original purchase date.
To be eligible for an exchange, the item must be unused, in its original condition, and with all tags intact.
Process:
Contact our customer service team at orders@shiloandcp.com to initiate the return or exchange process.
Provide your order number and reason for return or exchange.
Once approved, we will provide you with further instructions on how to proceed.
Refunds:
Refunds will be issued to the original payment method within 7 days after we receive and inspect the returned item.
Exceptions:
Returns and exchanges are not available for customized products.
We reserve the right to refuse returns or exchanges that do not meet the above criteria.
Contact Us: If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us at orders@shiloandco.com. Our customer service team is here to assist you.